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80% of businesses believe they offer superior customer service. Yet only 8% of customers believe they experienced superior customer service from those same businesses.

Customer service has been ear marked as the biggest differentiator between businesses in the next five years. Unanswered calls, long hold times, multiple transfers, lack of personalisation; if your phone system isn’t delivering digital features, you are already behind the competition.

VoIP for business puts your customers first, whilst removing the pressure from your team.

Feature-rich, our hosted solutions ensure your customers get through to the right person, first time. With auto attendant, call queuing, customisable messaging and CRM integration, you can ensure your business makes every call count.

Increase customer response times

Guarantee calls are answered within a number of rings

Reduce overheads

Automate reception duties and free employees to focus on more value-added activities

Collaborate

Seamless sharing across multiple teams and sites

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``Customer experience is on pace to exceed price and product as the number one differentiator for companies.``

Make every call count

How to Become ‘Digital-first’ in an Age of Disruption

Control costs

Identify opportunities for bottom-line growth.

Enhance customer experience

Make it easier for people to connect.

Scale my business

Adopt technology that enables and enhances agility.

Move to the Cloud

‘The office’ is no longer a place, but a mindset.

‘Go digital’ today.

Discover how DMC Technologies creates competitive advantage.

020 8688 4243