Microsoft Teams Direct Routing

Microsoft Teams Direct Routing

Employees want flexibility in terms of where they work, to help them better manage their time. In the current climate of Government enforced lockdown, we are enabling employees to work from home, with their office tools set up to help them to continue working effectively. Such systems include a phone and a desktop computer running software such as Office 365 and Teams.

Many businesses have deployed standalone technologies and software to address their IT and Telephony requirements. But these organisations are now realising that these systems are disjointed, with business continuity plans being difficult and time consuming to manage.

To address these issues, DMC Technologies are working with businesses to maximise value from their current investments, as well as recommending agile solutions that deliver true unified communications.

Here we’ll look at one of the innovative ways employees can communicate effectively when working remotely, enabling flexible working and addressing business continuity challenges.

Microsoft Teams and Direct Routing

DMC Technologies are offering flexible alternatives to Microsoft Calling Plans, through our DMC Connect platform.

Our Microsoft Teams Direct Routing is a bespoke, flexible, accessible and cost-effective solution, allowing you to make external calls directly from Microsoft Teams.

Any company using Microsoft Teams as their unified communications tool can implement Direct Routing from DMC to gain a better return on investment. It enables increased functionality and improved cost savings, with little to no capital investment.

Who’s using MS, O365 & Teams?

Microsoft ccounts for 77% of the global desktop market — 200 Million O365 licences globally — 7 Million O365 licences in the UK — Phone System only 8% PSTN enablement — It has 44 million daily active global users (31 million more than in July 2019!) — 75% MS growth forecasts 19/20 (50M users)

Benefits of DMC Direct Routing for Teams

Voice enablement for Teams

Enable full PSTN breakout to the public telephone network

Trusted provider

Operational excellence backed by the UK’s #1 VoIP provider

Reduce telephony bills

Lower cost alternative to Microsoft Calling Plans – maximise existing 365 license costs

Cloud-based with no CAPEX

No expensive outlay as there’s no need for traditional hardware

DMC Basic

(Equivalent to SIP trunks into Teams)

Direct Numbers for each user.

Transfer calls between users.

Basic call handling features – Transfer, Hold, Menus, Ring Groups and Voicemail.

DMC Advanced

Call Manager in front of the SIP trunks.

Call Recording.

Same feature set as Microsoft Teams.

Can use the DMC Integrator to connect into third party CRM systems.

Mixed deployments of Teams and DMC Connect users.

Use low cost SIP handsets in low volume environments such as academic or public areas where Teams integration is not needed.

Use DECT solutions and other traditional calling features.

DMC Hybrid

DMC Connect + Teams.

Call routing is performed by the DMC Connect platform.

Users can then use the Teams client as their softphone.

Download the Microsoft Teams Direct Routing guide.

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Grant Naughton
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