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Discover how we make sure you get the best value
out of your DMC Canotec solution.

Log a Service Call

Should you have a question, please don’t hesitate to contact us directly.

FAQs

Chances are, we’ve seen your question before. And have the answer.

Customer Portals

Access call logs, live service feeds and self-service support guides.

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99.8% Uptime

Doing everything we can to resolve your problem the first time, workflow disruptions are minimised.

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Peace of Mind

Highly qualified and passionate about what they do, our engineers are only a phone call away.

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Rapid Response & Resolution

We consistently exceed our service delivery time targets.

Frequently asked questions

Look below for answers to our customers’ most common questions.

My DMC VoIP system isn’t working properly. What should I do?

Please contact us on 01233 527 100 from another phone line and we will assist you.

How do I divert all incoming calls to my business to another number on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I twin my desk phone with my mobile on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I forward all calls to my extension to another number on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I pick up another ringing extension on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I page other extensions on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I set my phone to do not disturb (DND) on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I put my phone into day/night mode on my DMC VoIP phone?

Download our ‘step by step’ guide.

Submit a Request

Let us know how we can help.

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Support Software

To assist our Service team, please download our TeamView Quick support app.

Technology Partners & Accreditations

For more than 25 years, we have enjoyed strong relationships with several best-in-class technology companies. These strategic partnerships with providers such as Panasonic, Mitel, Gamma and BT enable us to deliver unparalleled levels of commercial and technical support, whilst our independent status ensures customers leverage the best-in-breed products most suitable for their bespoke requirements.

020 8688 4243