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Important Service Update

While we continue to provide a full range of services for our clients, we are taking steps to ensure the safety of both our customers and our staff. Consequently, our field-based engineering team are following appropriate safety procedures, potentially resulting in a slightly altered service capability for some of our customers. If you wish to log a service call, please continue.

 

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Discover how we make sure you get the best value out of your DMC Technologies solution.

Log a Service Call

Should you have a question, please don’t hesitate to contact us directly.

FAQs

Chances are, we’ve seen your question before. And have the answer.

Customer Portals

Access call logs, live service feeds and self-service support guides.

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99.8% Uptime

Doing everything we can to resolve your problem the first time, workflow disruptions are minimised.

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Peace of Mind

Highly qualified and passionate about what they do, our engineers are only a phone call away.

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Rapid Response & Resolution

We consistently exceed our service delivery time targets.

Frequently asked questions

Look below for answers to our customers’ most common questions.

My DMC VoIP system isn’t working properly. What should I do?

Please contact us on 01233 527 100 from another phone line and we will assist you.

How do I divert all incoming calls to my business to another number on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I twin my desk phone with my mobile on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I forward all calls to my extension to another number on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I pick up another ringing extension on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I page other extensions on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I set my phone to do not disturb (DND) on my DMC VoIP phone?

Download our ‘step by step’ guide.

How can I put my phone into day/night mode on my DMC VoIP phone?

Download our ‘step by step’ guide.

Submit a Request

Let us know how we can help.

    What do you need support with?
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    DMC Device/Serial/Account No.
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    Support Software

    To assist our Service team, please download our TeamView Quick support app.

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    Technology Partners & Accreditations

    For more than 25 years, we have enjoyed strong relationships with several best-in-class technology companies. These strategic partnerships with providers such as Panasonic, Mitel, Gamma and BT enable us to deliver unparalleled levels of commercial and technical support, whilst our independent status ensures customers leverage the best-in-breed products most suitable for their bespoke requirements.

    Panasonic Telephone Systems
    BestCompany
    1000Inspire
    Cisco
    Microsoft
    Dell
    Mimecast
    Mitel
    Sophos
    Nunace
    Canon UK
    Panasonic

    01233 527 100

    DMC Technologies

    Invicta Business Centre, Monument Way, Orbital Park, Ashford, TN24 0HB

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